Security

Clients and individuals rightfully demand accountability from any organisation handling their personal and confidential data.

We understand the importance of taking appropriate steps to safeguard information and are committed to protecting information relating to our clients and to our people.

We have developed and implemented a comprehensive information security and business resilience framework aligned to industry best practices such as ISO/IEC 27001:2013 the International Standard for Information Security Management Systems (ISMS), IT Infrastructure Library (ITIL) for IT Service Management and ISO22301:2012 for Business Continuity Management Systems (BCMS).

Protecting Your Information

Our Protecting Your Information document summarises our approach to information security and business resilience.

Vulnerability Disclosure Programme

At Vistra, the security of our clients, partners, and systems is paramount. Our vision is to make operating anywhere in the world feel borderless and frictionless and we are committed to safeguarding our digital environment and taking a proactive approach to security. Our Vulnerability Disclosure Programme (“VDP”) invites security researchers and the wider community to help us identify vulnerabilities responsibly and ensure our systems remain robust and secure.

ISO Certification

Our ISO27001 certificates can be viewed here and here, and can be verified here (Certificate No: GB18/961203).

If you have any specific questions or would like additional information on the measures that we take to protect your information, then please contact your nominated Vistra Relationship Manager.