Andrew Jacobs
Andrew Jacobs
Head of Commercial, Vistra Platform

Changing the game: how Vistra’s new platform delivers an unparalleled client experience

When was the last time you witnessed genuine innovation in the corporate services industry? The kind of breakthrough that removes friction from daily operations for corporates and intermediaries alike?

At Vistra, we are redefining what it means to deliver exceptional client service, and our new technology platform is at the heart of this transformation. In an industry where services can seem indistinguishable from one competitor to the next, technology offers a rare opportunity to stand out. 

We understand the challenges our clients face on a daily basis. As global corporations navigate an increasingly complex landscape of diverging regulations and rising geopolitical pressures, the need for a seamless operational flow has never been greater. That's why we’ve made it our mission to listen, innovate, and deliver a solution that directly addresses their most pressing pain points.

A single source of truth

Imagine one central location —a single source of truth —that unifies and simplifies every aspect of your corporate lifecycle. Our powerful proposition enhances the deep expertise within our organisation and puts it within easy reach of our clients, combining managed services with the convenience of self-service for simpler tasks via one, user-friendly interface.

Through extensive conversations with our corporates and intermediaries’ clients, we identified ten key compliance-related pain points across the overall customer lifecycle. Here are the top five:

  • Multiple stakeholders: Clients often find themselves entangled in complex decision-making processes due to the involvement of numerous stakeholders.
  • Scattered documentation: The lack of a centralised document repository leads to inefficiencies and hinders quick access to critical information.
  • Manual data tracking: Without a unified source of truth, maintaining accuracy and consistency across data streams becomes a challenge.
  • Tracking of deadlines: A lack of traceability impacts timelines, adding stress and risk to compliance
  • Service request status: Clients frequently face unnecessary steps in workflows due to lack of visibility and multiple information sources.

Starting with the legal entity as the foundation, our platform will streamline every aspect of the lifecycle—from initial incorporation and compliance requirements to corporate actions and filings with global authorities—all managed in one unified platform.

Empowering AI with a human touch

Our platform fully automates the entity creation and management process, serving as a gateway to a wide range of corporate services, from company incorporation and bank account opening to payments and payroll. Eventually, our full suite of corporate services will be accessible within a few clicks.

Our global clients have expressed the need for a single source of truth for their global entities, allowing them to automate high-volume, non-complex tasks with speed. However, it's not just about self-service. While our platform is designed to facilitate digital interaction, it doesn’t replace the need for human connection. The interface provides optionality; we have a fully integrated AI-powered task assistant as well as direct access to our expert relationship manager for more complex issues.

Removing friction and unlock growth

This investment aligns perfectly with our purpose: to help our clients achieve global progress by smoothing their path to growth and simplifying essential administrative and operational tasks. Early adopters have given the platform top marks, scoring it 10/10 for usability and convenience. We’re confident it will become the industry’s go-to solution for confident compliance.

Vistra’s new technology platform is not just transforming our services; it's setting a new standard for the industry. We place our clients at the forefront of everything we do, so we can deliver on our promise to remove the friction that limits global progress.

Want to see how our platform can revolutionise your operations? Schedule a demo today and discover the future of corporate services. vistra.com/global-entity-platform

Andrew Jacobs