Senior System Engineer

Senior System Engineer

Office       Singapore (Paya Lebar)

Division   Group IT

Key Responsibilities

• Working within the global IT team providing first and second line support primarily covering Singapore but can span offices in multiple jurisdictions
• Manage escalated tickets and oversee all tickets within the team are serviced in a timely manner
• Completion of IT operational tasks (daily/ weekly/ monthly/ yearly)
• Ensure maximum availability and uptime of systems running on hardware, such as email systems and systems relying on database servers and file servers
• Ensure that all systems are fully backed-up and resilient and that data is stored securely in line with IT security requirements
• To assist with IT BCP testing (Business Continuity Plan)
• Assist when necessary with the implementation of IT strategy across the group and in agreement with the Executive Committee
• Ensure IT security is at the forefront of all delivery, minimising any potential risk of data loss from the organisation
• Following acquisitions assist the project team when necessary with integration activities
• Management of key hardware, including PC’s, servers, printers, multi-function devices, mobile devices, telephone and fax equipment
• Work with suppliers and third parties in delivery of maintenance, services and projects, adhering to IT security requirements
• Provide guidance and coaching to junior members of the team
• Uphold Vistra’s values by promoting a culture of professionalism and teamwork
• Handle any ad hoc duties as assigned

Qualifications and other requirements

• Minimum Advanced Diploma holder in related disciplines
• A minimum of 4 years’ experience within a IT support related role
• Qualifications in MS Solutions is highly advantageous
• Experience in working in an enterprise environment
• Experience in IT support across various jurisdictions is highly preferred
• Experience with AV and endpoint security solution(s) - for example McAfee solutions
• End user mobile support (iPhone/ Android)
• Experience with Backup administration
• PC/ Server Hardware support experience
• Good networking knowledge and Citrix administration skills
• Technical troubleshooting skills
• Mobile device knowledge particularly with MDM solutions
• Administration skills and knowledge of Microsoft solutions, including Windows OS, Office Suite, Active Directory, Exchange and O365
• Ability to escalate and handle multiple priorities when required
• Professional telephone manner and client service orientated
• Proactive and self-motivated individual

Singapore (Paya Lebar)

Vistra Singapore, 60 Paya Lebar Road, #08-43 Paya Lebar Square, Singapore 409051
+65 6438 1330
+65 6438 1332

How to apply

If interested, please email your resume to

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