Manager, Business System Support

Manager, Business System Support


Key Responsibilities

  • Lead and manage the Applications support team on a day-to-day basis and ensure best practices are instilled for an efficient Applications support team
  • Provide mentorship, development plans and support to team members
  • Effective and timely participation in the performance enhancement processes
  • Create and maintain systems documentation for continuity and quality of service
  • Coordinate and deliver system enhancements with team, vendor and business
  • Engage project teams and third party technology services
  • Establish and maintain effective working relationships with stakeholders
  • Coordinate system upgrade projects with team and business
  • Manage user support and enhancement escalations
  • Prepare and manage updates to business committees
  • Develop tools and best practices for BAU activities (training, support, enhancement)
  • Develop and maintain operational support processes specific to change, release, problem and incident management
  • Any ad-hoc projects as assigned

Qualifications and other requirements

The successful candidate should possess the following:

  • Minimum 3 years of experience leading a support team
  • Experience in rolling out business system applications in financial/professional services organisations is highly advantageous
  • Demonstrated experience working within a dynamic environment of change
  • Previous experience leading projects and a familiarity with a range of project management approaches and tools
  • Experience managing third party vendors
  • Minimum degree holder
  • Good knowledge in resource and change management
  • Exhibit mentorship, leadership and team building expertise
  • Strong attention to detail and top organisational skills
  • Strong complex stakeholder management and negotiation skills
  • Aptitude to work with the business and strive for continuous improvements
  • Customer focused service ethic with a positive attitude and friendly nature
  • Strong planning and organisational skills including managing competing priorities and deadlines
  • Well-developed verbal and written communication skills with an ability to effectively convey technical information
  • MS Office
  • Ticketing systems
  • Professional fluency in written and oral English and Cantonese

Hong Kong

Vistra (Hong Kong) Limited, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
+852 2521 3661
+852 2845 9198

How to apply

If you meet the requirements, please send your detailed CV (English) to;

Celestina Cheung
recruitment.hk@vistra.com
+852 2848 0201